Tel.: 1-86 (toll free from within the US) If you have any further questions please contact our Order Support Department in Los Angeles (charges from your telephone provider might apply): Both discs are identical between the KOMPLETE 6 and the KOMPLETE 7 set. If you own KOMPLETE 6, but do not currently have it installed on this computer, start the KOMPLETE 7 installation as described in Solution B, but when the installer asks for the Kontakt 4 - Disc B from the KOMPLETE 7 set, insert the disc with the same name from the KOMPLETE 6 set instead. If you own KOMPLETE 6 and have previously installed the KOMPLETE 6 Kontakt content (including the Kontakt Factory library) on this computer, you can safely uncheck the Kontakt Factory Library and skip this disc during installation, without missing any new content. Instead, double-click the Kontakt_4_Disc_B_09-08-18_13-51.iso file that you downloaded it should mount as a readable disc and the installation should continue as expected. When the installer asks for KONTAKT 4 - Disc B, do not insert the physical disc. If Battery Discs A and B have already successfully completed installing, you can uncheck the Battery 3 Library under 'Content' If the Main installation disc (first disc) has already successfully completed installing, you can uncheck all applications and plug-ins
On the 'Custom Installation' screen with the installation options, please uncheck all components that have already installed properly:
If you are using KOMPLETE 7 on a Mac, please follow these steps:Īfter the download has completed, insert the first KOMPLETE 7 installation disc from the original disc set into the computer and run the installer again. The installation process should continue as expected. Instead, insert the Dual-Layer DVD R you just burned. When the installer asks for the disc „Kontakt 4 - Disc B“, do not insert the original disc again. This will only add the content that was not installed successfully before. If you CONTINUED and finished the KOMPLETE 7 installation after previously receiving an error message with the Kontakt 4 – Disc B, you can uncheck everything except for the Kontakt 4 Factory Library. If you CANCELLED the installation after previously receiving an error message with the Kontakt 4 – Disc B, you can uncheck all applications and plug-ins, but you should select all the sample content that you would like to install. When you reach the 'Custom Installation' screen that shows a checklist of all installation options, please uncheck the components that have already installed properly: Insert the first KOMPLETE 7 installation disc from the original set into the computer and run the installer again.
After finishing the ISO Recorder installation, insert a blank Dual-Layer DVD R, then right-click the downloaded ISO disc image, select "Open With." and then "ISO Recorder." Click "Next" to burn the ISO disc image to the blank DVD R.
Make sure to download and install the correct version for your Operating System. We recommend a free application called ISO Recorder*. If you don't already own an application that has the option to burn Dual-Layer DVDs from ISO disc images, you may need to install a suitable disc burning application first. If you are using KOMPLETE 7 on a Windows PC, please follow these steps:ĭownload the image file (ca. To install KOMPLETE 7 before an eventual physical replacement arrives, you can also download the disc image directly from the Native Instruments website. We will handle these replacement orders with high priority, but delivery may take up to one week. Please make sure that your name and shipping address are correct: login here.įollow this link and place an order for a free KOMPLETE 7 - Kontakt 4 - Disc B replacement disc. Log in with your NI user name (your registered e-mail address) and password. To order a free replacement disc, please follow these steps: We suggest the following solutions and workarounds to affected users: This disc might not be readable on all computers, which can lead to the termination of the installation procedure. The possibly affected disc is „Kontakt 4 - Disc B“. As we have found out, a certain batch includes a disc with a manufacturing defect. We would like to inform you about a potential installation issue with some recently produced KOMPLETE 7 units. Thank you for choosing KOMPLETE 7 - we hope that it continues to inspire your music! Installed mine about a week ago with no problems but I did receive this email: